時間：2011-09-14 19:02來源：藍(lán)天飛行翻譯 作者：航空 點擊：次
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必須使用以下網(wǎng)址http://382reporting.ost.dot.gov提供的表格, 每 年 總 結(jié) 一 份 前 一 個 日歷 年有關(guān)殘疾旅客投訴 的情況 ,必須在每年1月的最后一個星期一提交前一個日歷年的投訴 。必須通過互聯(lián)網(wǎng)提交信息, 除非 可 以證 明 如 果不 通 過紙 質(zhì)文件,光盤或電子郵件會造成嚴(yán)重負(fù)擔(dān)或是證明交通部批準(zhǔn)的除外。表格必須全部填寫 ,如某一類別沒有投訴 的,承運人可以填入 “0”。每一份年度報告都必須包含以下有承運人法定代表簽署的證明,“我證明本報告是在我的指導(dǎo)下根據(jù)14 CFR Part 382準(zhǔn)備的 。我 證 實 ,據(jù)我所知,本報告真實、正確并完整。”。 You must retain correspondence and record of action taken on all disability-related complaints for three years after receipt of the complaint or creation of the record of action taken.You must make these records available to Department of Transportation officials at their request. (e) 在收到投訴或建立采取行動記錄以后 ,必須 將投訴信件或采取行動的記錄保留至少三年 。如果交通部要求 ,應(yīng)該向交通部 提供 這些記錄 。 (f)(1) As either carrier in a codeshare relationship, you must comply with paragraphs (c) through(e) of this section for— (f)(1) 如果是代碼共享承運人 (市場方 ), 則必須遵循本段c-e關(guān)于以下內(nèi)容的要求 (i) Disability-related complaints you receive from or on behalf of passengers with respect to difficulties encountered in connection with service you provide; (i) 殘疾旅客或其代表提出在接 受承運人提供的服務(wù)中 ,與殘疾相關(guān)的 投訴 ; (ii) Disability-related complaints you receive from or on behalf of passengers when you are unable to reach agreement with your codeshare partner as to whether the complaint involves service you provide or service your codeshare partner provides; and (ii) 殘疾旅客或其代表提出的關(guān)于承運人無法與代碼共享合作伙伴就提供的服務(wù)達(dá)成協(xié)議的 與殘疾相關(guān) 的投訴 ;和 (iii) Disability-related complaints forwarded by another carrier or governmental agency with respect to difficulties encountered in connection with service you provide. (iii) 另一家承運人或政府機構(gòu) 轉(zhuǎn)交過來 就其提供的服務(wù)中 與殘疾相關(guān)的投訴。 (2) As either carrier in a codeshare relationship, you must forward to your codeshare partner disability-related complaints you receive from or on behalf of passengers with respect to difficulties encountered in connection with service provided by your code-sharing partner. (2) 如果承運人處于代碼共享狀態(tài) ,必須 將接受到的旅客或其代表提出的對代碼共享合作伙伴服務(wù)的投訴交給代碼共享合作伙伴 。 (g) Each carrier, except for carriers in codeshare situations, shall comply with paragraphs (c)through (e) of this section for passengers as well as disability-related complaints forwarded by another carrier or governmental agency with respect to difficulties encountered in connection with service it provides. 每個承運人 ,代碼共享 的情況除外 ,應(yīng)該遵循本段 c-e的規(guī)定接收殘疾人或其它代表發(fā)出的投訴 ,或是由另一家承運人或政府機構(gòu) 轉(zhuǎn)交過來的就其提供的服務(wù)中 與殘疾相關(guān)的 投訴 。 Carriers that do not submit their data via the Web shall use the disability-related complaint data form specified in Appendix A to this Part when filing their annual report summarizing the disability-related complaints they received. The report shall be mailed, by the date specified in paragraph (d) of this section, to the following address: U.S. Department of Transportation,Aviation Consumer Protection Division (C-75), 1200 New Jersey Avenue, SE, West Building,RoomW96-432, Washington, DC 20590. |
